Macs and quality -> getting worse
When Apple switched to Intel processors I was sad that Power architecture was gone. On the other side, I was really happy in new possibilities that were opened. One of the greatest ones was that i am finally able to run Windows under VMware, that Java finally got fast enough, and some others. But since I bought a new Macbook Pro (MBP), I sometimes really feel that Apple jumped to the world of Microsoft. The quality is not what it used to be anymore, and Apple’s world is sadly closing to the standard Microsoft have - read as NO or very LOW standards.
You can see that in many ways. Hardware is really bad. I mean it is probably still better than any other PC brand, but when I compare internals of MBP with my old Powerbook, the MBP is not as great as the old machine. I mean two factors are here - the fabrication and the quality. MBP doesn’t look like that solid as the old one. The old machine looked like from the different world, nothing I have seen before. Well build, everything fit together, not plastics. Just a solid piece of hardware. And the new one is not better. I have to say I don’t understand these things much, and so my point of view is just a amateur’s one, but I say how did I feel it.
Now to the quality. This is what disappoints me the most. The hardware has constantly some problems. Within the first week, I had to get replaced my keyboard. There were problems with pressing keys. Sometimes, you just missed the key (= read as very, very often), so I couldn’t write without typos. You just didn’t feel when the key was really pressed and when not. Even after replacement it is still not quite 100% feeling, and I miss some keys sometimes. When I compare the MBP keyboard with Powerbook which had the best keyboard I have ever seen, the MBP clearly fails. A lot. Keyboard is a basic part which you use the most. This is like when steering wheel is not accurate. You would also have many problems.
What more - my brother who bought the same laptop with me has problems as well. His DVD reader doesn’t work. He burns a DVD on his MBP, and then he cannot read it! How come? We have tried the burned DVDs on our dad’s PC with several years old DVD reader, and it didn’t have any problem. What more, we are scared to get it replaced because of poor Mac service quality here.
All these HW problems are even more irritating when you think about the level of quality of Apple support in Czech Republic - nothing that can be compared with Dell or HP. And it’s not even close. And it is not closing. I hear just worse and worse things. When there is something wrong with the laptop, you have to wait like an idiot three weeks until they get some part from Germany or where do they get it from, so you are basically out of your work. You might be able to talk to repairman to get the laptop, and bring it back, but since my brother doesn’t live in Prague, but in Olomouc or in Brno (when he is at school), it means three hours in the train to Prague (=just 4 to 5 hours from our home in Olomouc to the service building), wait till some guy looks at it (= 1 day if you are lucky, normally 2 days), and then get back to Olomouc. This is when you want it back immediately. Or it can be stuck there three weeks. Or you can send it to the service and back, but for this you would pay about €20 for each shipping. So this is how fast it is here. Just only because they don’t care about you.
You cannot even get service on site. We bought MBPs with an international English keyboards and English OSX. Czech keyboards are unusable for programmers. They are to type, not to program. With such MBPs, there is NO way how to get an on-site service plan. And what more - for MBPs with Czech keyboards, it is available just in Prague, and close surroundings. This is nothing near the quality of service of Dell or HP (I mean the premium one). And what more - this on-site service is again pricier than in the EU, and is not a standard Apple service plan - no abroad repairs, etc.
When you add 10 to 20% higher prices than in other EU countries (and more significant number like 40% than in the US) then there is just one conclusion. Screwed from all sides - Apple, local shops, local servicing companies. The next time I will buy it in Germany. It would be cheaper.
The next post will be about software which got down as well…
Tags: Mac